Return and Refund Policy
Effective Date: December 2025
Plumber in Islamabad
Service Area: Islamabad, Rawalpindi, Pakistan
Return Window
We offer a 7-day return policy on eligible products from the date of delivery. To qualify for a return, items must meet the conditions outlined below.
Eligible Items for Return
The following products may be returned within 7 days:
- Bathroom Accessories (taps, faucets, showerheads, etc.)
- Kitchen Items (sinks, fixtures, fittings)
- Plumbing Products (pipes, drainage systems, fittings)
- Instant Geysers and Water Heaters (if unused and in original packaging)
- Other Unopened Products
Return Conditions
To be eligible for a return, your item must:
✓ Be in its original condition (unused, unworn, undamaged)
✓ Include original packaging with all tags, labels, and manuals intact
✓ Have the original receipt or proof of purchase
✓ Not show signs of installation or use
✓ Be in a resalable condition
Non-Returnable Items
The following items cannot be returned:
✗ Installed products (items that have been fitted or installed)
✗ Used or damaged items (unless defective upon arrival)
✗ Custom-ordered or special-order products
✗ Clearance or sale items marked as “final sale”
✗ Service charges (plumbing or electrical services are non-refundable once rendered)
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:
Phone: +92 310 5692348
Email: m.zain.boota@gmail.com
Website: plumberinislamabad.com
We will arrange a free replacement or full refund for verified defective items. Photo evidence may be required.
How to Initiate a Return
- Contact us within 7 days of delivery via phone, email, or website
- Provide your order number and reason for return
- Our team will provide return authorization and instructions
- Pack the item securely in its original packaging
- Ship or arrange pickup as instructed
Refund Process
Once we receive and inspect your returned item:
- Approved returns: Refund processed within 5-7 business days
- Refund method: Original payment method (bank transfer, mobile wallet, or cash)
- Shipping costs: Non-refundable unless the item was defective or incorrect
- Restocking fee: No restocking fee for eligible returns in proper condition
Exchanges
We do not offer direct exchanges. If you need a different product:
- Return the original item following our return process
- Place a new order for the desired product
Return Shipping
- Customer responsibility: Return shipping costs are borne by the customer unless the item is defective or incorrect
- Local pickup option: Available in Islamabad/Rawalpindi area (please contact us to arrange)
Installation Services
Services are non-refundable once completed. If you experience issues with installed products or workmanship, please contact us within 7 days for a free follow-up inspection under our 100% satisfaction guarantee.
Contact Information
For return requests, questions, or assistance:
Location: Islamabad, Pakistan
Phone: +92 310 5692348
Email: m.zain.boota@gmail.com
Website: plumberinislamabad.com
Business Hours: 24 hr
Policy Updates
We reserve the right to update this return policy at any time. Changes will be posted on our website with an updated effective date.
Thank you for choosing Plumber in Islamabad – Your trusted partner for reliable plumbing solutions!